Shipping

 

Orders placed on this site are shipped from Boxtel, The Netherlands, using DHL, UPS and GLS courier services.  Palletised orders are shipped with Mainfreight and DHL.

We expect your cups to get to you quickly and in good condition. Orders will be dispatched within 2 business days of payment being received. Larger orders and palletised orders will be dispatched within 5 business days. Expected delivery timeframes depend on the European destination - between 2 and 7 business days. Please check your shipping list at checkout for service levels.

We reserve the right to adjust listed shipping rates for remote locations. Ask for freight pricing and service levels to your EU destination now. 

Upon receiving order tracking information from us, it is the responsibility of the customer to monitor the progress of the shipment, and to provide further information to couriers when necessary, to facilitate delivery. If a parcel is returned-to-sender because no action was taken, we reserve the right to charge for the freight cost when re-sending the order to you.

Please note: our couriers are unable to deliver to DHL ServicePoints at this time.

 

Promotions

 

Any shipping promotions advertised on our retail website do not apply to trade customers.

 

Tracking 

 

You will receive automated tracking advice once your order has been collected from our warehouse. The tracking advice is sent to the email address provided by the customer at checkout. Please check your spam folder if you have not received a tracking email from us. 

It is the responsibility of the customer to monitor the tracking of your order, and to engage with couriers when necessary to facilitate successful delivery.

If you require advice relating to delivery of your order, please send us an email at hello@acmecups.com 

Please note that as our office is based in Aotearoa, New Zealand, we operate in a different time zone (GMT+12).

 

Tax and Duty

 

Goods are supplied from The Netherlands and have already been imported into the EU. There will be no additional EU import duties or taxes.

Acme holds no responsibility for any additional costs, delays, or losses relating to the import of goods into your country.