T&CS

 

Shipping

Orders placed on this site are shipped from Duiven, The Netherlands, using DHL Parcel Connect, DHL Express, and DHL Euro Freight services.   

We expect your cups to get to you quickly and in good condition. Orders will be dispatched within two business days of payment being received. Expected delivery timeframes depend on the European destination - between 2 and 7 business days. Please check your shipping list at checkout for service levels.

We reserve the right to adjust listed shipping rates for remote locations. Ask for freight pricing and service levels to your EU destination now. 

Promotions

Any shipping promotions advertised on our retail website do not apply to trade customers.

Tracking 

You will receive automated tracking advice once your order has been collected from our warehouse. The tracking advice is sent to the email address provided by the customer at checkout. Please check your spam folder if you have not received a tracking email from us. 

If you have issues relating to delivery of your order, please send us an email at hello@acmecups.com 

Tax and Duty

Deliveries outside of New Zealand are shipped on DAP Inco-terms, which means goods may be subject to import duties, taxes and customs fees. If there are import duties or taxes applicable you will be asked to pay these when when are imported into your country. Acme holds no responsibility for any costs, delays, or losses relating to the import of goods into your country.